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This page sets out how 950pk operates its terms, what obligations apply to your account, and what rights you hold as someone accessing our platform. Availability of our services depends on your local law and the eligible regions we support — please review this carefully before using your account.
950pk makes its services available subject to the laws of the regions where access is permitted. We do not make representations about legality in every jurisdiction. It is your responsibility to confirm that using our platform is lawful where you are located. Bangladesh users should review local regulations before opening or continuing to use an account. Where you use Upay or Bank Transfer to move funds through your account wallet, those transactions are governed by the terms of this policy alongside the rules of the relevant payment channel. We collect and retain account data as described in this policy and in our published terms. Our published terms take effect the moment you access the platform, whether or not you complete a full registration. If any portion of this policy conflicts with a local legal requirement that applies to you, the local requirement takes precedence to the extent of that conflict. We update this policy when our practices change and we note the revision date at the foot of each published version. Questions about specific clauses can be directed to our support route at any time.
Not every aspect of your 950pk experience falls under this single policy document. Some areas are governed by separate published terms, and third-party services operate under their own rules entirely. The four areas below clarify where this policy applies directly and where a different framework is in effect.
This policy governs how you open, maintain and close your account on 950pk. Account eligibility depends on your local law and the eligible regions we serve. Any access restriction applied to your account falls within this scope.
Deposits and withdrawals made through Upay or Bank Transfer are covered by this policy at the 950pk side of the transaction. The payment provider's own terms apply separately to the movement of funds on their network.
Game content supplied by studios in our lobby is subject to those studios' own usage terms. This policy covers how we present that content and how your account interacts with it, not the underlying game rules or mechanics.
Links to external sites, payment processors and identity verification tools fall outside this policy's scope. We do not control those services and cannot accept responsibility for how they handle your data or requests.
You have concrete steps available to you under this policy, and we want those steps to be easy to find. Your transaction history is visible inside your signed-in account area — check the history tab to review every deposit and withdrawal recorded against your wallet, including those processed through Upay or Bank Transfer. If you notice account details that are out of date or incorrect, you can update them directly from the account settings screen; some fields may require identity verification before changes are saved, and the screen will tell you which ones. For questions about how your data is used or retained, you can raise a written request through our support channel and we will respond with the relevant records. If you believe a policy clause has been applied incorrectly to your account, contact us and state the specific clause you are querying — this helps us route your question to the right team without delay.
Open the history tab in your signed-in account to see every transaction and activity log. No extra step is needed — the data is already there for you to read and download.
Account settings let you update contact information and payment details. Fields that require verification will prompt you directly on screen — follow the steps shown to confirm the change.
Write to us through the published support route naming the specific clause you are asking about. We will confirm receipt and direct your question to the team responsible for that part of the policy.
You can ask us in writing for a summary of the personal data we hold on your account. We handle these requests in line with the retention and disclosure rules set out in this policy.
If something in this policy is unclear or you need to act on a right described above, three contact routes are open to you. Use the one that fits the urgency and detail of your question. We do not publish response time commitments here because those can change — check the support section of your signed-in account for current information.
The live chat option is accessible from your signed-in account page. Use it for straightforward policy questions or to confirm that a submitted request has been received by the right team.
For detailed written requests — including data access requests or formal policy queries — email is the most complete route. State your account reference and the specific policy section you are writing about so we can handle it without back-and-forth.
The help centre inside your account lists published answers to common policy questions. Check there first — many queries about account scope, transaction records and data handling are answered in the articles already posted.
Every part of how we handle your information is governed by this policy. We want you to know what we collect, how long we keep it, and what happens if you want it changed or removed.
We collect only the account data needed to run your 950pk wallet, process transactions through Upay or Bank Transfer, and provide account support. We do not sell your personal data to third parties. Retention periods are set by the nature of each data type and are described in the full published terms.
Our site uses cookies to keep your session active and to remember your account preferences between visits. You can manage cookie settings through your browser; disabling certain cookies may affect how the account area and lobby function on your device.
Access to your account is protected by the credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact us through the published support route immediately and we will walk you through the account recovery steps.
You can request corrections, deletions or a copy of data we hold by writing to us through the email support route. Name your account reference clearly. We will confirm the action taken and note it in your account record.
These are the questions we receive most often about this policy. If yours is not here, use the support route in the section above.
Whether this policy applies to you depends on your local law and whether Bangladesh is among the eligible regions we serve at the time you access the platform. We recommend checking your local regulations. We do not make legal determinations on behalf of individual users.
Closing your account does not immediately delete all records. We retain certain data for the periods required by our published retention rules — for example, transaction records related to Upay or Bank Transfer activity. You can request a summary of what is retained by writing to us after closure.
Yes. Submit a written request through the email support route, including your account reference. We will compile the relevant records and respond as described in this policy. Note that some data categories are subject to retention holds that may limit what can be deleted on request.
Contact us through the email or live chat route and name the specific clause you believe was applied incorrectly. Including your account reference and any transaction ID related to the issue will help us investigate without needing follow-up questions from you.
This policy covers the 950pk side of those transactions — how we record, store and act on payment data. The payment provider's own terms govern what happens on their network. Both sets of terms apply simultaneously when you make a deposit or withdrawal.
The revision date at the foot of this page changes each time we publish an update. We may also notify you through the account area or by email if a change materially affects how your data is used. Continuing to use the platform after a revision date constitutes acceptance of the updated terms.